Return Policy
RETURN & REFUND POLICY
Effective Date: September 21, 2026
At NUBI, customer satisfaction is our priority. Due to the nature of our products and hygiene standards, we have a no-return policy with the following exception.
1. All Sales Are Final
We do not accept returns, exchanges, or refunds for reasons such as change of mind, incorrect size ordered, or delivery delays beyond our control. Please review your order carefully before purchasing.
2. Damaged or Defective Items
We do offer a replacement or refund if your item arrives damaged, defective, or if you received the wrong item.
To be eligible, you must:
• Contact us within 48 hours of receiving your order
• Provide your order number
• Provide clear photos or video of the damage/defect and the packaging
Once we verify the issue, we will arrange a free replacement or a full refund at no extra cost to you. You will NOT need to return the damaged product.
3. Conditions for Damaged Claims
• Claims made after 48 hours of delivery cannot be accepted
• Damage caused by misuse or improper handling after delivery is not covered
• For lost packages, please contact us within 15 days of shipment so we can open an investigation with the carrier
4. Contact Us
If you have any questions about our return policy or received a damaged item, please contact our support team HERE
Response Time: Within 24-48 business hours
Thank you for shopping with
NUBI
Shipping Policy
SHIPPING POLICY
Effective Date: September 21, 2026
At NUBI, we appreciate your order and work hard to get it to you as quickly as possible.
1. Order Processing Time
All orders are processed within 1-7 business days (Monday - Friday, excluding holidays).
After your order is placed, you will receive a confirmation email. Once your order has been processed and shipped, you will receive a second email with your tracking number.
2. Shipping Time & Delivery
Shipping time can take up to 14 business days after processing is complete.
Therefore, the total estimated delivery time is 7-21 business days from the date of purchase.
Please note:
• Business days do not include weekends or public holidays
• Delivery times are estimates and not guaranteed
• Delivery delays can occur due to carrier delays, customs processing, or high volume periods
3. Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can track your order using the link provided. It may take 24-48 hours for tracking information to update after shipment.
If you do not receive tracking within 7 business days, please contact us HERE
4. International Shipping & Customs
We ship worldwide. International orders may be subject to customs fees, import duties, and taxes which are the responsibility of the customer and are not included in our shipping price.
We are not responsible for delays caused by customs.
5. Lost or Stolen Packages
If your tracking shows "Delivered" but you have not received your package, please:
1. Check with neighbors and your local post office
2. Wait 2 business days, as carriers sometimes mark as delivered early
3. Contact us if you still have not received it
For packages marked as lost in transit, we will file a claim with the carrier and offer a replacement or refund after investigation.
6. Incorrect Address
Please ensure your shipping address is correct before ordering. We are not responsible for orders shipped to an incorrect address provided by the customer.
7. Contact Us
If you have any questions about shipping or your order status, please contact us HERE
Response Time: Within 24-48 business hours.
Thank you for shopping with NUBI